Introduction

Effective Date: January 1, 2026

At Advanced Environment Solutions (AES), we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (aes-hvac.com), use our services, or communicate with us.

By accessing our website or using our services, you consent to the data practices described in this policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a service or estimate.
• Fill out a contact form.
• Call our office.
• Sign up for our maintenance plans.

The types of information we may collect include:

• Personal Identification: Name, mailing address, email address, and phone number.
• Service Data: Information regarding your HVAC, plumbing, electrical, or generator systems.
• Payment Information: Credit card or billing details (processed securely through third-party payment gateways; we do not store full credit card numbers).

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Service Fulfillment: Scheduling appointments, dispatching technicians, and completing repairs or installations.
• Communication: Sending appointment confirmations, “technician en route” notifications, and service estimates.
• Customer Support: Responding to your inquiries and support needs.
• Marketing: Sending promotions, seasonal reminders, or newsletters (only if you have opted in).

SMS/Text Messaging Privacy Policy (Strict Compliance)

This section is vital for your GoHighLevel SMS functionality.

Advanced Environment Solutions respects your privacy regarding text messaging communication.

• Consent: We only send text messages to individuals who have explicitly provided their phone number and consented to receive SMS notifications via our web forms or in-person agreements.
• Purpose: Text messages may include appointment reminders, service updates, and occasional promotional offers relevant to your home systems.
• Opt-Out: You may opt-out of receiving text messages at any time by replying STOP to any message. You may reply HELP for assistance.
• No Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing and Disclosure

We do not sell, rent, or lease your customer lists to third parties.

We may share data with trusted third-party partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to AES, and they are required to maintain the confidentiality of your information.

We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to conform to the edicts of the law or comply with legal process served on AES.

Security of Your Information

Advanced Environment Solutions secures your personal information from unauthorized access, use, or disclosure. We use the following methods:

• SSL Protocol: When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
• Secure Storage: We store your data on secure servers (including our CRM, GoHighLevel) protected by firewalls and access controls.

Use of Cookies

The AES website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Changes to this Statement

Advanced Environment Solutions will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how AES is protecting your information.

Contact Information

Advanced Environment Solutions welcomes your questions or comments regarding this Privacy Policy.

Advanced Environment Solutions
5 Le Way Drive, Suite 109
Fredericksburg, VA 22406

Phone: (703) 339-2112
Email: info@aes-hvac.com